Deutsche Post Filiale 469 - Bühl

Sonja D.

ich bin gerade echt etwas sauer! Wollte heute morgen zwei Pakete dort abgeben , weil ich eh im dortigen Supermarkt einkaufen war. es war. Es war 8Uhr 45. Der Laden war offen eine Verkäuferin stand hinter der Theke. Man beachtete mich nicht. Ich dachte hey, warum sieht die mich nicht. Da lese ich groß ein Schild. Postfiliale von 10-18 Uhr geöffnet! Wie bitte? Was für eine Frechheit! Der Zeitschriftenladen ist geöffnet aber Post nehmen wir erst ab 10 an? Wie doof ist die Welt? Und dann muss man sich wundern wenn immer mehr nur noch online Frankieren und Paketstionen nutzen!

Winni

Eigentlich 0 Sterne....sehr sehr unfreundliches Personal...schon oft schlechte Erfahrungen gemacht, vorallem eine Dame dort ...

Anna M.

Dear DHL, let me share with you my experience of attempting posting some items here. The first package was franked online with max dimensions 35x25x3cm. Labels printed and attached to a flexible envelope of obviously lesser size. However, your employees insisted that dimensions of the box must be EXACTLY 35x25x3cm and made me to buy such box from them, reattach labels etc.

It gets much worse with the second package..

The second package contains extremely important documents and was franked as 1 day "express worldwide" delivery with extremely high cost. Your employee claimed that on the label words EXPRESS WORDWIDE were cut off by a few mm and therefore unreadable (were readable and your labels obviously cut off a little on consumer printers) and therefore not possible to be sent out. Cannot they scan all the damn barcodes, there are 3 of them? Then they sold me a 2.5 EUR stamp attached it to the envelope and that was it. I was just supposed to drop it off there, I was not supposed to know any details, to pay anything extra, to reattach perfectly fine labels, to know that "max" does not mean "exactly". More importantly when we pay a lot of money for delivery of important documents we expect you to not forget that you have a duty of care, and slapping a cheapo stamp on such a letter and throwing it into a pile is not it.

Luckily my husband was able to rush into the office and rescue extremely expensive urgent and important documents from hands of your poorly trained employees and from disappearing into limbo of untracked mail for weeks.

We are extremely disappointed with your service. You really should train your employees so that they are able to perform trivial operations and stop screwing your customers.

I strongly suggest everyone to stop using this place, and perhaps DHL in its entirety, for anything of importance.